Frequently Asked Questions

Everything you need to know about shopping at Stila Cosmetics.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused to qualify for a refund.

Does Stila Cosmetics test on animals?

No, Stila Cosmetics is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay.

Do you offer international shipping?

Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary depending on the destination country.

How do I find the right shade for my skin tone?

Each product page features a shade finder guide and detailed descriptions. You can also use our virtual try-on tool or contact our artistry team for personalized recommendations.